Terms and Conditions
Please read carefully these Terms and Conditions, the Annexes and all material and information incorporated here as a reference, as these set out your and our legal rights and obligations in relation to using the Website and purchasing the Content and Services on the Website. You will be asked to agree to these Terms and Conditions before creating the Account and/or using the Services. It is not possible to register the Account and/or use any Service without agreeing with these Terms and Conditions.
You should print a copy of these Terms and Conditions for future reference as any specific version of these Terms and Conditions may not be accessible on the Website in the future. We will file a copy of these Terms and Conditions applicable at the time of account registration to you. You can always see the currently valid version of these Terms and Conditions on the Website or contact us to receive a copy of these Terms and Conditions via email. These Terms and Conditions may change and if they do, we will give you 30-day notice, at the end of which period you will be deemed to have accepted the new Terms and Conditions by continuing to use the Services.
For more information on the Company, you can refer to the “Contact Us” section of the Website or the “Contact Us” section of these Terms and Conditions.
1.1.
Account - a personal user account on the Website where the User can use the Services, and which included the User's personal data and the history of purchases.
1.2.
Business Day – a calendar day that is not a Saturday, a Sunday, a national or a public holiday in Estonia.
1.3.
Company or us – SEG EU OÜ, a limited liability company incorporated in the Republic of Estonia with the registration number 16255825 and registered address at Narva mnt 5, 10117 Tallinn, Estonia.
1.4.
Content – Progressive Crew: Career Programme courses published on the Website for sale, including associated course materials.
1.5.
Contract – a license agreement and/or sale agreement concluded between the Company and the User to purchase the Content through the Company´s Website or a license agreement and/or sale agreement concluded between the Company and the User to purchase the Content.
1.6.
Force Majeure Event – an event, or a series of related events, that is outside the reasonable control of the Party affected (including failures of or problems with the Internet or a part of the Internet, hacker attacks, virus or other malicious software attacks, power failures, telecommunication failures, disputes affecting any third party, changes to the law, disasters, explosions, fires, floods, riots, strikes, terrorist attacks, wars, government restrictions, embargoes, earthquakes).
1.7.
Party or Parties – under these Terms and Conditions, separately the User or the Company or jointly the User and the Company.
1.8.
User or you – a natural person with active legal capacity, who is at least 18 years old and who has agreed to these Terms and Conditions.
1.9.
Service – mediation of the Contract conclusion between the Company and User on the Website, sale of the Content and Products.
1.10.
User Content – content shared by the User on the Website, such as homework, quizzes, exams, projects, other assignments you submit, posts you make in the forums, etc.
2.1.
By using the Company’s Services, i.e., using the Website for purchasing the online courses with related teaching materials, you confirm that you have read these Terms and Conditions, agree to these Terms and Conditions, and undertake to comply with these Terms and Conditions. If you do not agree to these Terms and Conditions, you must refrain from using the Services and/or registering the Account.
2.2.
These Terms and Conditions set out the rights and obligations of the User for using the Service, including, but not limited to, terms for purchasing Content and Products on the Website, terms for delivery and return of the Content and Products, the liability of the Parties.
2.3.
The User can only access the Account and use the Services on their own behalf and in their own name. Account access and use of the Services on behalf of third parties is forbidden.
3.
Provision of Services and our Obligations
3.1.
The Company operates the Website, through which the Contract can be concluded between the Company and User, or the User can purchase the Content and Products from the Company.
3.2.
To use the Services, the User has the possibility to purchase the Content and Products only via the Account. To register the Account, the User, who is the Customer, will be required to provide an e-mail address and choose a safe password. As part of registering the Account, you will be asked to provide the information that you are a natural person. This may include, but is not limited to, name, address, email, phone, and credit card data.
3.3.
The User represents and warrants that they are the parent or legal guardian of any minor under the age of 18 years old for whom they register the Account and purchase the Content through this Website, and the User acknowledges and accepts that such activity is expressly conditioned upon their acceptance and compliance with these Terms.
3.4.
The User’s personal data will be processed according to the Company’s Privacy Notice, which is accessible here. Please read the Privacy Notice and if you agree with it, please confirm this by clicking a box in front of the Privacy Notice. Please read also these Terms and Conditions and if you agree to these, please confirm this by ticking a box in front of these Terms and Conditions. Depending on certain conditions, your application may be rejected and, therefore, you may not be allowed to use the Services.
3.5.
The User’s refusal to provide the requested information will grant the Company the right to suspend, restrict or cancel access to the Website and the Services.
3.6.
Once your identity has been validated, you will be able to use the Services. The Company reserves the right to suspend the provision of the Services to you at any stage and request further information/documentation.
3.7.
Content and Products information is verified and updated on a regular basis. It may happen that the data has been updated after your last visit. The Content, Products and Services information on the Website might be inaccurate. In this event, the Company does not assume any liability for the correctness of the Content, Products and Services data. The images of Content, Products and Services have illustrative purposes only.
3.8.
You may close the Account on the Website at any time. The Company will keep the Account data up to three (3) years after receiving the request to close the Account. During this period, it is possible to restore your Account without losing information on the Website. The content of your Account, including the order history, will not be available after that period.
4.
Purchase of the Content and Products, and Placing an Order on the Website
4.1.
The User can purchase the Content and Products on the Website only by registering the Account. To purchase the Content and Products by the Account, the User must log in to the Account prior to the Purchase being finalised. It is only possible to purchase Content and Products with the Account.
4.2.
It is only possible to purchase the Content and Products on the Website that has an ‘Add to cart’ or a ‘Buy Now’ link. The price and availability of the Content, Products and Services may change at any time and without prior notice. If the User has placed the order before the price of the Content or Product changes, the price valid at the time of the order shall apply.
4.3.
The Company has the right to withdraw from the Contract entered into via the Website and not make the Content available and accessible if the price or capacity of the Content has been displayed on the Website incorrectly due to a system error.
4.4.
Before purchasing the Content or Products, you will be required to read and accept the Privacy Notice and these Terms and Condition. It is not possible to purchase the Content and Products without agreeing with the Privacy Notice and these Terms and Conditions.
4.5.
Please confirm your order by clicking on the ‘Buy now’ button and you will be directed to the payment options page. Select a suitable payment option and to confirm your order and to make your purchase, you must make a final selection. Select the option of payment and pay for your purchase.
4.6.
The Contract is effective, and the Content is accessible upon the receipt of the notification from the Company after the amount payable according to the confirmation of the order has been received by the Company.
4.7.
The price of the Content and Products is indicated in EUROS, including value added tax and other applicable taxes based on the applicable legislation. The Content and Products are sold at the price valid at the time of placing the order.
4.8.
You can pay for the Content and Products via Stripe. You can pay with a gift card or a credit card by clicking on the corresponding payment option and by following the instructions displayed. The Company shall not process order confirmations that have not been paid for, the order will be on hold until payment is received. After the payment, the Company will send you an order confirmation and an invoice.
4.9.
The Content is comprised of various teaching blocks and modules that cannot be purchased individually.
5.1.
The Content will be accessible on the Website under the Account upon the receipt of the notification from the Company after the amount payable has been received by the Company and/or as indicated on the Content’s site on the Website (e.g. from the time the online course starts). The User will be notified of the accessibility by using the contact data indicated upon placing the order. The Content would not be downloadable unless the Company has made this available for specific Content.
5.2.
Please make sure that the contact data entered when placing an order is correct in order to prevent delays and misunderstandings in the accessibility of the Content. The Company does not assume any liability for the misunderstandings if these have been caused by the inaccuracy or incorrectness of the data that you submitted during placing your order.
5.3.
The User may only use the Content for their own personal learning and the User is not allowed to adapt it or distribute of it to anybody else, unless otherwise stated.
5.4.
The Content is accessible for one (1) year period from the date of purchase. The User must repurchase the Content to gain access to the Content after the expiry of one (1) period.
5.5.
The Content consists of structured teaching modules. The User gains access to the next module upon successful completion of the previous module.
5.6.
The accessibility deadlines and terms specified with the Content and/or in the order process are implied and may change. The User acknowledges that in exceptional cases the accessibility of the Content may be delayed due to unforeseeable and circumstances beyond the control of the Company. In such a case, the Company will inform the User.
6.1.
The User retains all intellectual property rights in, and is responsible for, the User Content created and shared.
6.2.
User Content does not include Content or other materials made available on or placed on the Website by the Company.
6.3.
To the extent that User provides User Content, User grants immediately and fully automatically the Company a transferable, royalty-free, perpetual, worldwide, and sub-licensable license to copy, distribute, modify, create derivative works based on, publicly perform, publicly display, and otherwise use the User Content for any purposes associated with the provision of the Services or the Website in the maximum amount their licensing is possible under the applicable law.
6.4.
The User is responsible for making sure that the User Content what you post does not infringe the copyright or other rights of third parties and the User may be liable to them and to the Company for any loss or damage that the third parties or the Company suffer for the User Content you published which infringes the rights of others.
6.5.
The Company reserves the right to remove or modify User Content for any reason, including, but not limited to, User Content that violates these Terms and Conditions or policies.
7.1.
The User must achieve a passing score for all Content modules’ exams in order to receive a certificate. The User has 1 (one) try to achieve a passing score for each modules’ exam.
7.2.
The User must retake failed exams in order to complete each Content module. The reset fee will be charged for each exam retake.
7.3.
The Company does not guarantee licensure, certification or qualification for any profession or job based upon completion of the Content on the Website. You are advised to research, understand, and comply with the requirements in the applicable country in which you work or intend to work, and to investigate whether the Product meets your academic and/or professional needs before purchasing.
7.4.
The Company does not grant academic credit for the completion of the Content. The User agrees not to accept credit for completing the Content unless the User has earned a certificate or other equivalent documentation of completion of the Content. The Company has no obligation to have the Content recognised by any educational institution or accreditation organisation.
8.
Luxury Yacht Apprenticeship Programme
8.1.
The User can apply for a three-year paid Luxury Yacht Apprenticeship Programme provided by Meridian Adventure Limited, a limited liability company incorporated in British Virgin Islands with registered address at P. O. Box 3175, Road Town, Tortola, British Virgin Islands.
8.2.
Successful candidates are chosen by the Company twice a year and must hold a valid certificate of completion of Progressive Crew: Career Programme courses, a valid passport that enables travel to the relevant country, and be 18 years of age at the time of starting.
8.3.
The Company has no further transparency obligations regarding the candidate selection process.
8.4.
The Company will sponsor the Apprenticeship Programme for the top four selected candidates and pay for the practical courses.
8.5.
The Company will cover the following expenses: flights and visa expenses, accommodation, and required maritime certificates. Personal expenses, are including but not limited to travel, entertainment, and meals over and above what is provided and that are incurred off-duty; and costs for additional courses are not covered by the Luxury Yacht Apprenticeship Programme.
8.6.
The candidate has the opportunity of being considered for a position with Meridian Adventure Limited once the candidate has completed the Luxury Yacht Apprenticeship Programme. You can find further information about the Luxury Yacht Apprenticeship Programme on Meridian Adventure Limited website
https://www.meridianadventuresail.com/the-crew.
9.
Safe Passage to the Industry Programme
9.1.
The User can apply for a 4-week (28-day) Working Experience Programme provided by MYM Denizcilik Egitim Isletmecilik Anonim Sirketi (MYM Denizcilik), a registered company incorporated in Türkiye with a registered address at Sigacik Mahallesi 3219/4 Sokak Hiddenbay Sit. No 1 1/3, Seferihisar/IZMIR. MYM Denizcilik, being the provider of the Working Experience Programme, shall subcontract Meridian Yacht Management Limited to provide the training facilities and platform.
9.2.
Successful candidates must have registered and made a payment to the Company and must hold a valid certificate of completion of Progressive Crew: Career Programme courses, a valid passport that enables travel to the relevant country, and be 18 years of age at the time of starting.
9.3.
The Company will host the Safe Passage to the Industry Programme for the top six registered candidates, for a total of nine times during the year, for the calendar months from March to November.
9.4.
The Company has no further transparency obligations regarding the candidate selection process.
9.5.
The Company will arrange and cover the expenses of the following: flights and visa supporting documentation, accommodation, specified meals onboard, cultural experiences as outlined in the Safe Passage to the Industry Agreement Annex 1, medical insurance, Seaman’s Discharge book and employment documentation. Personal expenses, including but not limited to travel, entertainment, and meals over and above what is provided that are incurred off-duty, are not covered by the Safe Passage to the Industry Programme.
9.6.
MYM Denizcilik Egitim Isletmecilik Anonim Sirketi does not guarantee employment once a candidate completes the Safe Passage to the Industry Programme. You can find further information about the Safe Passage to the Industry Programme on Progressive Crew Career Programme website
here.
10.1.
If you wish to ask any question related to the Services or the Website, you can contact the Company by writing an e-mail to
support@progressivecrew.online.
11.
Handling the Complaints
11.1.
Complaints concerning the Content and Products purchased on the Website and/or the Service must be submitted in writing on the Website or to the email address:
support@progressivecrew.online.
11.2.
The Company will ensure that the Content and Products sold on the Website conforms to the standards effective in the European Union. The circumstances highlighted in these standards shall not be deemed as defects of the Content or Product.
11.3.
If the Products do not conform to these Terms and Conditions, the User may exercise the legal remedies provided for in law, including to request the repair or replacement of the Product or to withdraw from the Contract and to return the non-conforming Product.
11.4.
If the Company or the manufacturer has granted warranty against defects to the Product, the warranty conditions in written form shall be delivered to the User along with the Products and/or shall be made electronically available on the Website.
11.5.
The User, who is the Customer, is entitled to address to a competent supervisory authority, which is the Consumer Protection and Technical Regulatory Authority at Pronksi 12, 10117 Tallinn, e-mail: info@ttja.ee. In order to resolve disputes, the User may address the Consumer Disputes Committee. The Consumer Disputes Committee is authorised to resolve disputes arising from contracts entered into between the User and the Company that the parties have failed to resolve by way of negotiations. Further information on the resolution of complaints is available at
https://komisjon.ee/et/avalduse-esitamine.
11.6.
In addition to the above, the Customer is entitled to turn to the European Union’s electronic ODR (Online Dispute Resolution) platform for resolving complaints against e-merchants. Further information is available at
https://ec.europa.eu/odr.
12.1.
The User has no right to withdraw from the Contract if the User bought the Content or any other digital content from the Company and the delivery thereof has begun with the User’s prior express consent and the User acknowledged that the User thereby loses the right of withdrawal;
12.2.
By accepting these Terms and Conditions User gives express consent that delivery of the Content or any other digital content by the Company has begun and the User acknowledges that the User does not have the right of withdrawal.
12.3.
To access the Content on the Platform, the User is asked to record their consent and acknowledgement by clicking on the “I agree” button .
13.
Account Termination or Suspension
13.1.
At any time, the Company is entitled to restrict, suspend, or terminate any User’s Account, the Website and/or the Services; deny or restrict access to the Website including its content or tools, delay or remove hosted content, and take technical and legal measures; deny processing any Contract; cancel or reverse any Contract or pending Contract.
13.2.
The Company has the right to cancel, suspend or restrict access to its Website or Services, and to take any other action it deems appropriate if the User does not meet the requirements referred to in these Terms and Conditions or stops fulfilling them. Under no circumstances will the Company be responsible for costs, losses, or damages of any kind that the User or any third party may suffer as the result of such cancellation, suspension, or restriction of access to the Website or the Services.
14.1.
In connection with the use of the Services, you represent and warrant that you will provide the Company with true, accurate, current, and complete identity information and, where requested, further documentation to verify your identity.
14.2.
When using the Services, you will comply with these Terms and Conditions as well as any applicable laws, rules, or regulations in force in any relevant jurisdiction. If you use the Services in connection with illegal activity, the Company will report you to the appropriate legal and/or regulatory authorities.
14.3.
When using the Services, you will not:
14.3.1.
provide false, inaccurate, or misleading information;
14.3.2.
refuse to provide confirmation of any information you provide to us (including proof of identity) or refuse to co-operate in any investigation;
14.3.3.
breach or attempt to breach the security of the Website, including but not limited to modifying or attempting to modify any information, unauthorised data access or deletion, interfering with the Services, system, host or network, spamming, hacking, falsifying data, introducing viruses, Trojan horses, worms or other destructive or damaging programs or engines in any way;
14.3.4.
use the Website, Services, Products and Content in any way unlawfully or fraudulently; or
14.3.5.
cheat on any assignment or exam relating to the Service, nor share solutions to homework assignments or exams.
14.4.
The User must notify the Company of the relevant Content immediately if the User becomes aware of any other User cheating or breaching these Terms and Conditions.
14.5.
The User is solely responsible for the safekeeping of their Account information. The User is responsible for all activities under their log-in e-mail and Account. The User agrees to notify the Company immediately if they are aware of any unauthorised use of their Account and will strictly observe the security, authentication, and any other mechanism or procedures established on the Website or requested by the Company.
14.6.
The User is responsible for scanning all transferred files for viruses and malware. The Company will not be held responsible for any damages which might occur due to Website usage, use of content or files transferred.
14.7.
The User may receive a warning to their User Account for violations of these Terms of Service. A warning will be sent to the User's email address and will be displayed for such User on the Platform. Warnings can lead to User Account becoming permanently disabled based on the severity of the violation.
14.8.
Non-Permitted Usage includes:
14.8.1.
Inappropriate Behaviour & Language – communication on the Platform must be professional. The Company condemns bullying, harassment, and hate speech. The Platform provides a medium for which messages are exchanged between the Users, a system to rate Mission Orders, and to engage on Social Media pages.
14.8.2.
Spam – any attempts to publish or send malicious content with the intent to compromise computer environment is strictly prohibited.
14.8.3.
Privacy – Users may not publish or post other people's private and confidential information. Any Users who engage and communicate outside the Platform will not be protected by these Terms and Conditions.
14.8.4.
Any non-permitted usage of the Platform encountered during the Mission Order, after being reviewed by our Customer Support team, may result in the Mission Order being cancelled.
15.
Exclusion of Liability
15.1.
The Company shall not be liable to the User for:
15.1.1.
any failure to fulfil your instructions as a result of circumstances which could reasonably be considered to be outside our control;
15.1.2.
malfunctions in communications facilities which cannot reasonably be considered to be under our control;
15.1.3.
any losses or delays in the performance of the Services arising out of the use of any internet services provider, or caused by any browser or other software which is not under our control;
15.1.4.
errors on the Website or with the Services caused by incomplete or incorrect information provided to us by you or a third party; or
15.1.5.
any content, damages, losses, or practises of any third-party website or services that the website links to.
15.2.
If the Company becomes liable for provision of Services based on applicable laws, the Company´s liability is, in any case, limited to the price of the Content paid by the User.
15.3.
Subject to these Terms and Conditions, the Company agrees to provide the Services to you using reasonable care. The Services and Content are provided on the principle “as is” and “as available” and with all faults and defects without warranty of any kind. The Company does not guarantee that the Website, Services, or any content on it, will always be available or be uninterrupted or be error free. The Company will not be liable to you if for any reason the Website or the Services are unavailable at any time or for any period.
15.4.
The Company shall have no responsibility for any fees or charges you may incur by the use of a particular payment instrument in connection with the Services. These may include but are not limited to unauthorised or authorised overdraft fees imposed by banks.
15.5.
Any claim for compensation made by you must be notified to us and supported by the relevant documentation.
15.6.
If the Website contains links to a third-party website, the Company does not guarantee that the information displayed on these websites is correct, complete, or accurate. The Company is not obligated and will not control the information of these websites. The owners of these third-party websites will be liable for the content of these websites.
15.7.
The Company has no obligation to maintain your Account username or password. The Company will not be liable if you misplace, forget, or lose your Account username or password because of anything other than the Company’s negligence.
16.1.
The Website and Services and all intellectual property relating to and contained in them (including but not limited to, copyright, patents, database rights and trademarks) are owned by or licensed to the Company. All right, title and interest in and to the Website and the Services shall remain the property of the Company.
16.2.
The Website, Services, Products and Content may be used only for the purposes permitted by these Terms and Conditions. You may not duplicate, publish, modify, create derivative works from, participate in the transfer or sale of, post on the internet, or in any way distribute or exploit the Website, Services, Products or Content without the Company’s express written permission.
17.1.
The Company will not be liable in any way for failure to perform its obligations due to any Force Majeure Event. By using the Service, to the extent permitted by the applicable law, the User shall agree that no other party (including, without limitation, the Company) will be held liable for any loss arising out of, or in any way connected to any Force Majeure Event.
18.
Processing of Personal Data
18.1.
The User’s personal data related to and under these Terms and Conditions will be processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation) and the Company’s Privacy Notice. Detailed information regarding the processing of personal data by the Company and information about data subjects’ rights and implementation of them can be obtained from Privacy Notice available on the Website here.
19.
Applicable Law and Jurisdiction
19.1.
The law of the Republic of Estonia shall apply to these Terms and Conditions.
19.2.
All disputes arising from these Terms and Conditions shall be settled by negotiations between the parties. If the dispute is not settled by negotiations within a reasonable timeframe, it is to be referred to the Harju Country Court, Tallinn, Estonia.
20.1.
If the Terms and Conditions conflict with the information provided on the Website or any other document, the Terms and Conditions will prevail.
20.2.
Materials and other content published on the Website or elsewhere are not binding and do not, unless explicitly referred to herein, form part of these Terms and Conditions, and are of descriptive nature only.
20.3.
If any provision of these Terms and Conditions is or becomes illegal or unenforceable under a relevant jurisdiction, in whole or in part, such a provision will be deemed ineffective from these Terms and Conditions without affecting the remaining provisions, which will continue in full force and effect.
