The Interior Package

In this module, you are introduced to some of the essential procedure guides onboard a vessel. These guides are the core foundation of interior operations and standards.

• Lesson 1:
  Interior Stowage Plan
• Lesson 2:
  Cleaning Caddy and Product Guide
• Lesson 3:
  Wet Dust and Vacuum Procedure Guide
• Lesson 4:
  Laundry Procedure Guide
• Module Test

The drills in this module outline the set procedure for each task or operation to ensure efficient execution and consistent results. These activities are relevant for both on and off of guest services onboard a vessel.

• Lesson 1:
  Guest Arrival Drill
• Lesson 2:
  Guest Departure Drill
• Lesson 3:
  Laundry Drill
• Lesson 4:
  Bed Making Drill
• Lesson 5:
  Toilet Cleaning Drill
• Lesson 6:
  Tidy Cabins and Bathroom Drill
• Lesson 7:
  Wet Dust Drill
• Lesson 8:
  Turndown Drill
• Lesson 9:
  Closing Drill
• Lesson 10:
  Detail Drill
• Lesson 11:
  Service Overview Drill
• Module Test

This module outlines the checklists of setup items required in each area and the location of their placement. These activities are relevant for both on and off of guest services onboard a vessel.

• Lesson 1:
  Cabin Set up
• Lesson 2:
  Bathroom Set up
• Lesson 3:
  Cockpit Set up
• Lesson 4:
  Flybridge Set up
• Lesson 5:
  Saloon Set up
• Module Test

In this module, you learn what products, equipment, and tools to use and procedures to follow when maintaining the appliances, surfaces and areas of the interior of a vessel.
You also learn the optimum frequency for completing each task, for example, should they occur daily, weekly, or monthly.
The following is covered:

• Lesson 1:
  Products
• Lesson 2:
  Tools
• Lesson 3:
  Bi-weekly and Weekly
• Lesson 4:
  Two-Weeks
• Lesson 5:
  Four Weeks
• Lesson 6:
  Eight Weeks
• Lesson 7:
  Sixteen Weeks
• Module Test

This module outlines the purpose of Worklist, Project Documents, and Special Purchases. You will understand the difference between these documents and when and how to use them.

• Lesson 1 :
  Worklist, Project Documents, and Special Purchases
• Module Test

The score for this course contributes towards an average final score after completing all the courses.

Meal service is one of the most important contributors to the overall success of the guest’s experience.
Excellent service is achieved by being fully prepared. Knowing the names and stowage locations for each item required for each set-up will allow you and your fellow crew members to work efficiently and in synergy.

• Lesson 1:
  Serviceware and Stowage
• Lesson 2:
  Table Linen
• Lesson 3:
  Closing Drill
• Module Test

This module focuses on executing the tasks required to setup and serve the guests throughout their stay.
Elegant table set-up and impeccable service leave a positive impression on the guests. If you know what to do, you can prepare the table quickly and flawlessly under time constraints and be prepared for meal service without the guests even noticing. You will learn the sequence of service and general service principles to provide highly professional service and enhance the guests' experience during meal service and throughout the day.

• Lesson 1:
  General Service Principles
• Lesson 2:
  Carrying
• Lesson 3:
  Breakfast Drill
• Lesson 4:
  Lunch Drill
• Lesson 5:
  Dinner Drill
• Lesson 6:
  Daily Setup
• Module Test

What happens behind the scenes is imperative to the overall success of the meal experience.
In this module, you will learn when and how to clear the table, clean up after each meal, and manage your time efficiently to prepare for the next service experience - always working efficiently, quietly, and discreetly.

• Lesson 1:
  Clearing
• Lesson 2:
  Dishwashing Drill
• Module Test

This module provides an introduction to the World of Wine.
Professional and confident wine service will enhance the atmosphere of the dining experience. You will learn the fundamentals of wine, covering the different geographical origins, grape varietals, styles of wine, storage, and service.

• Lesson:
  Detailed Wine Guide
• Module Test

Good communication is essential for the safety and smooth running of a vessel.
It is also essential to the success of guest services. Communication is not something that can be textbook learned; it requires situational and context awareness. Employing simple practices can assist you in building clear communication skills. Effective communication is not just about what we say; it is also about listening, recognising non-verbal signs, and always providing feedback.

• Lesson 1:
  Communication
• Module Test

Our business is in the SERVICE industry and the client is king!
In module 6 we learn how one person’s customer service principles impacted customer service worldwide. You will be introduced to the four fundamental principles on how to take care of your guests to ensure they continue to come back and spread the good word.

• Lesson 1:
  Clients First
• Module Test

Excellence in service is the hallmark of a luxury experience. The standard is to meet the guest’s expectations and exceed them. If it's not perfect, it's not right.
Excellence relies not just on executing service to the highest standard but going the extra mile to ensure the guests are happy and satisfied. Although getting the basics right is easy, creating and maintaining excellence in an overall positive atmosphere onboard is the ultimate goal.

• Lesson 1:
  Table Etiquette
• Lesson 2:
  Professionalism
• Module Test

The score for this course contributes towards an average final score after completing all the courses.